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Inbound numbers are for the life of your business - as long as you want them. They
can move with your business as it grows and changes. |
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We have a variety of different numbers and different caller pays tariffs. You need
to decide what you want your caller to pay to call you and
how important it is for
you to receive a call
payment from that call charge. |
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Calls to Inbound numbers are actually delivered to geographic or mobile numbers
of your choice. |
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We can deliver your Inbound calls to different locations dependent upon many factors: |
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- Number dialled |
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- Time, day or date |
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- Volume of calls received |
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- Volume of calls waiting |
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- Information collected from the caller |
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We call these Advanced Features and there are 20 of them available to make sure your callers get directed to the correct answering location. |
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Provides you with the means to capture data, analyse it so that you properly understand how your callers are being dealt with. |
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Once you understand what is going on with your calls, you might want to adjust how your calls are routed and control where they are delivered differently.
The changes can be made in near real time.
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You can then refer back to Analyst to check the changes have had the desired impact.
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